The 7 Customer Service Jobs in Nigeria (with Salary)

The 7 Customer Service Jobs in Nigeria (with Salary)

Also Read: THE TOP 7 AFRICAN COUNTRIES WITH THE HIGHEST NUMBER OF INTERNET USERS IN 2024

Customer service is a critical aspect of any business, and its importance is continually growing. Recent data shows that companies with excellent customer service experience higher sales compared to those with poor or no customer service.

The demand for customer service representatives is high, and many companies are actively hiring for this position.

In this article, we will cover the companies that are currently hiring for customer service roles, as well as provide information on CV templates, cover letters, salary expectations, the role itself, and interview tips.

Roles of a Customer Service Officer

The main responsibility of a customer service officer is to resolve customers’ issues, ensuring they can continue using company products.

It’s important to note that companies may have different roles for their customer service executives, but their core responsibility remains to resolve problems for customers.

Salary Expectations of a Customer Service Role

According to research and a report by Glassdoor, the estimated total pay for an entry-level Customer Care Representative is NGN 80,000 – NGN 330,000  per month in Nigeria, with an average salary of NGN 105,000 per month.

Customer Service CV & Cover Letter Templates

A strong CV is your chance to persuade the recruiter that you are the perfect fit for the job. Knowing how to create a well-organized customer service CV gives you a great opportunity to show hiring managers why you are the most suitable candidate for the position.

You can download customer service CV templates below and customize them with your own information. Remember to tailor the CV to match the job requirements.

1. Customer Service Officer at Wema Bank Plc

You will be responsible for assessing all customer touchpoints, identifying gaps for service improvement initiatives, and ensuring behavioral standards are adhered to.

Eligibility Requirement:

• Education: B.Sc. (any discipline) 
• Specialized knowledge: Good use of the Microsoft Office suites
• Skills: Writing, Analytical and Problem Solving
• Specialized knowledge: Knowledge of basic products and services in the banking industry 
• Abilities: Customer Service Orientation

2. Customer Service Officer at Cadbury Nigeria Plc

Your responsibilities will include modifying orders and allocating available stock to customer orders when stock is limited in order to meet service and fill rate targets. In addition, you will be in charge of the entire order-to-cash process for a specific customer group and region. You will need to capture, enter, and validate customer orders in a timely and accurate manner using all available methods and order types.

Eligibility Requirement:

• Good numerical, analytical and logical reasoning skills 
• Microsoft Office applications 
• High-level of SAP competence 
• Similar experience in FMCG/CPG company 
• A customer-facing role in customer service, logistics or sales 
• An order-to-cash environment 
• Good knowledge of the total supply chain/order-to-cash process 
• Strong analytical and problem-solving skills 

3. Customer Service Officer at Cadbury Nigeria Plc

Your responsibilities will include modifying orders and allocating available stock to customer orders when stock is limited in order to meet service and fill rate targets. In addition, you will be in charge of the entire order-to-cash process for a specific customer group and region. You will need to capture, enter, and validate customer orders in a timely and accurate manner using all available methods and order types.

Eligibility Requirement:

• Good numerical, analytical and logical reasoning skills 
• Microsoft Office applications 
• High-level of SAP competence 
• Similar experience in FMCG/CPG company 
• A customer-facing role in customer service, logistics or sales 
• An order-to-cash environment 
• Good knowledge of the total supply chain/order-to-cash process 
• Strong analytical and problem-solving skills 

4. Customer Service Officer at Tempkers Limited

You will be responsible for providing exceptional customer service to our clients, handling their inquiries, resolving issues, and ensuring their overall satisfaction, and ensuring that all contacts with clients (e-mail, walk-In center, SMS or phone) provides the client with a personalized customer service experience of the highest level

Eligibility Requirement:

• 2 – 4 years of work experience.
• Communication skills that allow you to inform, help customers clearly and to liaise effectively with other professionals
• Listening skills, to understand exactly what customers require
• Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations
• Good personal presentation, especially when working with customers face to face
• A commitment to improve your own customer service skills on an ongoing basis.

5. Customer Service Representative at Paykobo

You will assist customers via phone and email, resolve issues, answer inquiries, and maintain customer satisfaction.

Eligibility Requirement:

• Bachelor’s Degree / HND in any related field.
• 1 – 3 years experience.
• Strong commitment to continuous learning
• Ability to work in various environments, including office settings and warehouse floors.
• Competency in using MS Office Suite (Word, Excel, PowerPoint).
• Excellent organizational and time management abilities.

6. Customer Service Representative at Sigma Consult

Ideal candidates will have at least two years of experience in a similar role and will be responsible for ensuring a positive patient experience from the moment they arrive at our clinic.

Eligibility Requirement:

• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with electronic medical records (EMR) systems is a plus.
• Ability to handle sensitive information with confidentiality.
• Strong customer service orientation and problem-solving skills

7. Customer Support Officer at MTN Nigeria Plc

You will be responsible for providing exceptional customer service to our clients, handling their inquiries, resolving issues, and ensuring their overall satisfaction.

Eligibility Requirement:

• Bachelor’s degree in a relevant field (e.g., business, finance, or customer service) or equivalent work experience.
• Relevant postgraduate education as an advantage
• A minimum of 3 to 7 years’ experience in customer support in a financial role is required.
• Proficient in using CRM systems and other relevant software applications.
• Proven experience in a customer service role, preferably within the financial industry.